1. Do you ship worldwide?

Yes! Go Sewing Store ships to most countries around the world. We work with reliable courier partners to ensure your order arrives safely and on time.

2. How long does delivery take?

Delivery usually takes 5–10 business days, depending on your location and local customs clearance. Remote areas may take a bit longer.

3. How can I track my order?

Once your order is shipped, we’ll email you a tracking number. You can use it to monitor your shipment’s progress directly on the courier’s website.

4. What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure online payment options. All transactions are encrypted for your safety.

5. What is your return policy?

You may return unused items within 14 days of receiving your order. Returned products must be in original packaging and condition. Please see our Return & Refund Policy for details.

6. What if I receive a damaged or defective item?

If your product arrives damaged or defective, please contact us within 7 days. We’ll arrange a replacement or refund after verifying the issue.

7. Do your products include a warranty?

Yes, most of our sewing machines and equipment come with a manufacturer’s warranty. Warranty coverage and duration vary by product — please check each product page for details.

8. Can I cancel my order?

Orders can be cancelled within 24 hours of purchase if they haven’t been shipped yet. After dispatch, cancellations are no longer possible.

9. How can I contact Go Sewing Store?

You can reach us by email at info@gosewingstore.com or by phone at +62 812-3456-7890. Visit our Contact Us page for more details.

10. Are your prices inclusive of taxes and duties?

Product prices include standard taxes. However, international customers may be responsible for import duties or local taxes charged by their country’s customs authorities.